30 Day Home Trial
We provide customers 30 days to audition Andover Audio products in their home.
Within 30 Days, we will also exchange any unit if you encounter a problem which cannot be resolved.
You have to have purchased your product form us in order to have this offer honoured.
What happens if I want to return within 30 day-period?
To take advantage of our 30 Day Home Trail, you may return products that are complete and like new for any reason within 30 days of original purchase.
Returns are not accepted after 30 days. Our 30 day return policy only applies to Andover Audio products that were purchased directly from us.
Please read the following details below carefully:
Items Must Be in Like-New Condition
High Fidelity Vinyl may refuse customer return or charge a restocking fee (up to 20%) when the return item is not “like-new” condition and/or properly packaged.
Other conditions that may result in a refusal or restocking fee include, but are not limited to:
- A different serial number than the one Andover Audio originally shipped.
- Missing parts or the original product packaging material
- Damage because it was improperly packaged for return shipment
- Damage from drops, spilled liquid, or mishandling.
How to Return/Exchange
Get Return Instructions
Email us at contact@highfidelityvinyl.store initiate the RMA process and receive your return/exchange shipping instructions.
To minimize the risk of fraud, only original purchasers are eligible to take advantage of this policy.
In your email, please include your
- order number,
- name as it appears on the original payment method
- reason for wanting to exchange/return
Pack your items carefully
To avoid any deductions from the refund, all returns must be in new condition and must include the original packing material, outer carton, all accessories which may include power cords, remote control, connecting cables, and instruction manuals.
Attach Shipping Label
You will receive a shipping label via email from our support team. After removing or marking out any original packaging labels, print and securely tape your label to your return package. The cost of the return shipping label will be deduced from the refund amount.
